Refund policy

1. Returns

1.1 You have the right to cancel your purchase without justification within 14 calendar days from the date you received the product(s). The cancellation deadline is met if you submit a return request via our return portal before the deadline and ship the product(s) without unreasonable delay after your request has been approved.

1.2 All returns - including exchanges, claims, and refunds - must be initiated through our return portal. You will receive a return shipping label and a return slip once your request has been approved. Products must be returned in their original packaging and in the same condition as received. Items that are clearly used will not be eligible for return or refund. You are responsible for the parcel until it’s received by LIÉ STUDIO, so please ensure the item is securely packaged.

1.3 To exercise your right to cancel your order and return your products, you may also use the standard cancellation form provided by danish law, which is available here but it is not mandatory. 

1.4 For customers returning items from outside the EU, a commercial return invoice must be attached to your return shipment. This invoice will be provided to you through the return portal upon approval of your return.

1.5 The cost of return shipping is borne by the customer unless otherwise stated in the Return Portal based on your location or the reason for return. The return fee is shown when you select your return shipping method. We do not charge return fees for approved claims.

1.6 If your item is damaged or faulty, please upload a description and photos when submitting your return request or contact us at hello@lie-studio.com with your order number and images showing the issue.

1.7 We will refund the payment received from you, excluding the initial shipping cost (unless it’s a claim), within 14 business days of receiving the returned item(s). The refund will be made to the original payment method, unless otherwise agreed.

1.8 We do not accept returns or claims for LIÉ STUDIO products purchased from other retailers or second-hand platforms.

1.9 Gift sets, whether pre-made or custom-created, are not eligible for return or exchange through LIÉ STUDIO's Return Portal. Any request must be handled directly via Customer Service by contacting hello@lie-studio.com. Returns must comply with LIÉ STUDIO's general return conditions and be initiated within the standard return window.

 

2. Exchanges

2.1  We offer exchanges both in-store and online.

2.2 In-store exchanges can be made at our store on Vognmagergade 9, Copenhagen, where we accept both size and product exchanges. Please bring your order confirmation or receipt. You can check opening hours here.

2.3 Online exchanges are available through our Return Portal. We offer both size and product exchanges.

 

3. Claims

3.1 If you believe your product is faulty or if you have received the wrong item, please submit a return request through our Return Portal and include a description and photographs of the issue. Alternatively, you can contact our customer service at hello@lie-studio.com with your order number and supporting images. We will assess the issue and, if approved, offer a replacement, refund, or other appropriate solution. No return shipping fees apply to approved claims.

3.2 If you can clearly identify damage or defect upon delivery, you should refuse to accept the parcel from the carrier and notify us immediately at hello@lie-studio.com.